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Email us at: careers@shevaempresa.com
Sales Development Specialist
Mumbai, India (Work from Office)
About the Role:
We are seeking an enthusiastic and driven Sales Development Specialist, who would be the first point of contact for potential clients, playing a key role in the sales process by generating qualified leads, fostering initial relationships, and building a pipeline for the sales team. This role requires a proactive, enthusiastic professional with excellent communication and relationship-building skills, a drive for results, and a willingness to work in a fast-paced environment
Responsibilities:
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Lead Generation and Prospecting:
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Conduct research to identify new leads and key decision-makers within target industries and companies
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Develop a targeted outreach strategy to reach prospective clients, using a combination of cold calling, emails, LinkedIn, and other social selling techniques
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Maintain a deep understanding of the company’s products and services to communicate value effectively in initial engagements with leads
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- Lead Qualification :
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Engage in initial discovery conversations with prospects to determine key decision makers based on company-defined criteria by attending conferences and through professional networking platforms
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Qualify leads through in-depth needs analysis and assessing their alignment with the ideal customer profile (ICP)
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Update CRM records with accurate and detailed notes on each lead's status, needs, and level of interest
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Pipeline Management :
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Organize and manage a consistent pipeline of leads, ensuring timely follow-up on all initial contact efforts
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Prioritize outreach and follow-up based on lead scoring and prospect readiness
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Maintain detailed, up-to-date records of all interactions in the CRM to ensure data accuracy and support team visibility
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Collaboration with Sales and Marketing Teams :
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Communicate regularly with Account Executives to hand off qualified leads, sharing all relevant information to facilitate a smooth transition
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Partner with the network team to provide feedback on lead quality and the effectiveness of campaigns and messaging
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Participate in regular sales team meetings to align on targets, share best practices, and review progress against goals
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Qualifications:
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Education Qualification : Bachelors degree
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Experience : Min 10 years in B2B sales. Experience of working in a Financial Tech companies / Banks is a plus
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Communication Skills : Excellent verbal communication, with the ability to engage and build rapport with customers quickly
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Sales Orientation : A results-driven mindset with a proven track record of exceeding sales targets
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Research and Analytical Skills : Ability to conduct thorough research and accurately assess potential client needs
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Persistence and Resilience : Results-driven, proactive, and able to handle rejection professionally and a never give up attitude
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Tech Proficiency : Proficiency in CRM tools (e.g., Monday, Zoho, Salesforce, HubSpot) and familiarity with outreach platforms is preferred
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Problem-Solving Skills : Resourceful with an able to navigate hurdles and provide appropriate solutions
Inside Sales Executive
Mumbai, India (Work from Office)
About the Role:
We are seeking an enthusiastic and driven Sales Representative to join our team.
If you are proactive in customer engagement and motivated by results this is the right position for you.
As an Inside Sales Representative, you will be responsible for reaching out to a variety of customer segments, ensuring they engage with and maximize the value of offered services.
Responsibilities:
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Customer Engagement: Call customers who have recently completed the process of opening an account to welcome them and guide them on how to start using the services
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Reactivation of Dormant Accounts: Reach out to customers who have not used the services for more than 3 months to understand their needs, address any issues, and encourage reactivation
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Card Activation Follow-Up : Contact customers who ordered a card but have not yet activated or used it, providing support to activate the card and highlighting its benefits
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Sales and Upselling : Identify opportunities to promote additional services or features that match customer needs to increase usage and engagement
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Problem Solving and Support : Provide information and assistance to customers who may have encountered difficulties or have questions about offered services
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Administrative Tasks : Maintain accurate records of customer interactions in the CRM, ensure timely follow-ups, and meet individual and team KPIs
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Adaptability : Be willing to undertake additional sales-related tasks and projects as required by management
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Qualifications:
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Education Qualification : Bachelors degree
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Experience : Min 2 years in a sales or customer-facing role in a fast-paced environment
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Communication Skills : Excellent verbal communication, with the ability to engage and build rapport with customers quickly
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Sales Orientation : A results-driven mindset with a proven track record of exceeding sales targets
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Organizational Skills : Ability to manage multiple customer interactions efficiently and maintain accurate records
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Tech Proficiency : Basic computer skills. Experience of CRM tools viz Monday, Zoho is a plus
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Problem-Solving Skills : Resourceful and able to assist customers with issues, guiding them to appropriate solutions
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Adaptability and Flexibility : Willing to take on various tasks as needed
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Ideal Candidate Traits:
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Highly motivated and driven by results
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Friendly, positive, and customer-focused
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Ability to work well independently and as part of a team
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Strong listening skills and the ability to adapt conversation based on customer needs
Customer Support Representative
(Sinhalese Language Resource)
Mumbai, India (Work from Office)
About the Role:
We are seeking a motivated and customer-centric Customer Service Representative (CSR) to join our growing team. In this role, you will be the first line of support for our Sinhalese speaking customers customers, ensuring their questions and concerns are addressed promptly and professionally
Responsibilities:
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Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction
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Identify and escalate complex or unresolved issues to supervisors for further resolution
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Provide accurate and detailed product and service information to customers, addressing their queries and concerns effectively
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Utilize applicable software to research, identify, and resolve customer complaints in a timely manner
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Document all support request information according to established standard operating procedures, maintaining accurate and organized records
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Recognize, document, and alert the management team of emerging trends in customer requests, enabling proactive problem-solving and service improvement
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Follow up with customer calls where necessary, ensuring complete resolution of their issues and providing updates on the status of their requests
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Effectively communicate with customers, demonstrating empathy and building rapport
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Qualifications:
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Education Qualification: Bachelors degree
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Have at least 6 months of customer support experience, gaining hands-on experience in handling customer interactions
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Excellent Sinhalese and English written and verbal communication skills
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Ability to prioritize tasks, manage workload effectively, and meet deadlines
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Proficient in Microsoft Office Suite and in relevant computer applications
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Possess a deep understanding of customer service practices and principles, ensuring adherence to best practices and delivering exceptional customer experiences
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Exhibit excellent typing skills, enabling efficient and accurate documentation of customer interactions and support requests
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A positive and customer-centric attitude
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Possess superior listening, verbal, and written communication skills, facilitating effective communication and rapport-building with customers
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Demonstrate the ability to handle stressful situations appropriately, maintaining composure and professionalism even under pressure
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Have perfect fluency in Sinhalese and English, enabling seamless communication with customers and colleagues
Customer Support Representative
(Chinese Language Resource)
Mumbai, India (Work from Office)
About the Role:
We are seeking a motivated and customer-centric Customer Service Representative (CSR) to join our growing team. In this role, you will be the first line of support for our Chinese speaking customers, ensuring their questions and concerns are addressed promptly and professionally
Responsibilities:
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Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction
-
Identify and escalate complex or unresolved issues to supervisors for further resolution
-
Provide accurate and detailed product and service information to customers, addressing their queries and concerns effectively
-
Utilize applicable software to research, identify, and resolve customer complaints in a timely manner
-
Document all support request information according to established standard operating procedures, maintaining accurate and organized records
-
Recognize, document, and alert the management team of emerging trends in customer requests, enabling proactive problem-solving and service improvement
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Follow up with customer calls where necessary, ensuring complete resolution of their issues and providing updates on the status of their requests
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Effectively communicate with customers, demonstrating empathy and building rapport
​
Qualifications:
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Education Qualification: Bachelors degree
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Have at least 6 months of customer support experience, gaining hands-on experience in handling customer interactions
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Excellent Chinese and English written and verbal communication skills
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Ability to prioritize tasks, manage workload effectively, and meet deadlines
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Proficient in Microsoft Office Suite and in relevant computer applications
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Possess a deep understanding of customer service practices and principles, ensuring adherence to best practices and delivering exceptional customer experiences
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Exhibit excellent typing skills, enabling efficient and accurate documentation of customer interactions and support requests
-
A positive and customer-centric attitude
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Possess superior listening, verbal, and written communication skills, facilitating effective communication and rapport-building with customers
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Demonstrate the ability to handle stressful situations appropriately, maintaining composure and professionalism even under pressure
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Have perfect fluency in Chinese and English, enabling seamless communication with customers and colleagues
Customer Support Representative
Mumbai, India (Work from Office)
About the Role:
We are seeking a motivated and customer-centric Customer Service Representative (CSR) to join our growing team. In this role, you will be the first line of support for our valued customers, ensuring their questions and concerns are addressed promptly and professionally
​
Responsibility:
​
-
Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction
-
Identify and escalate complex or unresolved issues to supervisors for further resolution
-
Provide accurate and detailed product and service information to customers, addressing their queries and concerns effectively
-
Conduct thorough research using available resources to gather necessary information and resolve customer concerns
-
Utilize applicable software to research, identify, and resolve customer complaints in a timely manner
-
Document all support request information according to established standard operating procedures, maintaining accurate and organized records
-
Recognize, document, and alert the management team of emerging trends in customer requests, enabling proactive problem-solving and service improvement
-
Follow up with customer calls where necessary, ensuring complete resolution of their issues and providing updates on the status of their requests
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Complete reports on customer interactions, performance metrics, and other relevant data, contributing to data-driven decision-making
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Perform other duties as assigned, such as participating in training programs, assisting with special projects, and providing support to colleagues
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Effectively communicate with customers, demonstrating empathy and building rapport
Qualifications:
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Education Qualification: Bachelors degree
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Have at least 6 months of experience working in a call center environment, gaining hands-on experience in handling customer interactions
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Excellent written and verbal communication skills
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Ability to prioritize tasks, manage workload effectively, and meet deadlines
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Proficient in Microsoft Office Suite and in relevant computer applications, including Intercom or Zen desk, to facilitate efficient customer communication and problem-solving
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Possess a deep understanding of customer service practices and principles, ensuring adherence to best practices and delivering exceptional customer experiences
-
Exhibit excellent typing skills, enabling efficient and accurate documentation of customer interactions and support requests
-
A positive and customer-centric attitude
-
Possess superior listening, verbal, and written communication skills, facilitating effective communication and rapport-building with customers
-
Demonstrate the ability to handle stressful situations appropriately, maintaining composure and professionalism even under pressure
-
Have perfect fluency in English, enabling seamless communication with customers and colleagues
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Office Assistant
Mumbai, India (Work from Office)
We are looking for an office assistant for running the day to day activities. The ideal candidate should have basic computer knowledge. As a part of our team, you will be responsible for understanding our office needs, and help in contributing to the success of our team.